Return & Exchange Policy
At Boo Bright, we want you to love what you ordered. If something isn't right, we're happy to help with a return or exchange.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
Eligibility
- Items must be unused, unworn, and in their original condition
- Items must be in the original packaging with all tags attached
- Proof of purchase (order number or receipt) is required
The following items cannot be returned: final sale items, gift cards, and personalized or custom-made products.
How to Start a Return
- Email us at alexjj0214@gmail.com with your order number and the item(s) you'd like to return
- We'll send you return instructions and a shipping address
- Pack the item securely and ship it back to us
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Please note that original shipping charges are non-refundable, and return shipping costs are the customer's responsibility unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at alexjj0214@gmail.com with photos of the issue, and we'll arrange a free replacement or full refund.
Exchanges
Need a different size or color? Let us know when you request your return and we'll do our best to get the replacement out to you quickly, subject to availability.
Questions?
Reach out anytime at alexjj0214@gmail.com and we'll be glad to help.